High–Impact Hotel and Restaurant Consultants,
who deliver
real results!

Your success is our mission, and we’re here to see it through.

High–Impact Hotel and Restaurant Consultants,
who deliver
real results!

Your success is our mission, and we’re here to see it through.

Who we are

Divine Hospitality Consulting is a young and innovative hotel management consulting firm based in Pune and Goa. Our team of hospitality management consultants provides performance-focused and results-driven, customized hotel digital marketing, revenue optimization and customer experience enhancement solutions to solving specific business challenges faced by small and medium sized independent hotels and resorts.

We don’t just advise you on what needs to be done, we also help you get it done, as well as provide training on what needs to be done.

Our team consists of seasoned hospitality professionals with over two decades of hospitality experience with international and Indian Hotel chains, and independent hotels and luxury boutique resorts. Whatever your project needs, our team is fully equipped to deliver exceptional results for your business.

We are business turnaround specialists for hotels (no fancy jargons, we really meant it!), hands-on hospitality professionals with more than two decades of solid experience in the hospitality industry, spanning business strategy, revenue management, sales, digital marketing, project design and management, and training and development.

Who we are

Divine Hospitality Consulting is a young and innovative hotel management consulting firm based in Pune and Goa. Our team of hospitality management consultants provides performance-focused and results-driven, customized hotel digital marketing, revenue optimization and customer experience enhancement solutions to solving specific business challenges faced by small and medium sized independent hotels and resorts.

We don’t just advise you on what needs to be done, we also help you get it done, as well as provide training on what needs to be done.

Our team consists of seasoned hospitality professionals with over two decades of hospitality experience with international and Indian Hotel chains, and independent hotels and luxury boutique resorts. Whatever your project needs, our team is fully equipped to deliver exceptional results for your business.

We are business turnaround specialists for hotels (no fancy jargons, we really meant it!), hands-on hospitality professionals with more than two decades of solid experience in the hospitality industry, spanning business strategy, revenue management, sales, digital marketing, project design and management, and training and development.

What’s important to you is important to us.

In today’s volatile and highly competitive market, maintaining individuality and market share that support your hotel’s exclusivity is imperative for independent hoteliers.

In the hotel and hospitality industry, the market landscape is changing more rapidly than ever before, posing challenges, especially for independent hotels to sustain and grow in a highly competitive market.

  • Many of the traditional hotel distribution channels have lost their effectiveness, while new options are flooding the market every month.
  • Due to the restrictions of size and budgets, independent hotels often do not have the liberty to recruit and retain a full – fledged sales and revenue management team. Adding to that, there is no marketing support from franchise driven marketing programs, national sales office, regional sales teams or frequent guest programs to contribute to the hotel’s occupancy.
  • The Property Management systems available to independent hotels often lack the features and functions of those available to franchise properties. Performance benchmarking is another challenge due to the expense and lack of access to market performance reports.
  • If accurate records of the previous years are not maintained, budgeting and occupancy forecasting can be a nightmare. Efficient inventory management is now even more vital, as a slight change in average daily room rates and average occupancy rates can make the difference between profit and loss.
  • Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing (SMM) , Blogs, and optimization strategies for mobiles are not just buzzwords any longer – they’ve grown to be the marketing lifelines which have become more of a necessity.

What’s important to you is important to us.

In today’s volatile and highly competitive market, maintaining individuality and market share that support your hotel’s exclusivity is imperative for independent hoteliers.

In the hotel and hospitality industry, the market landscape is changing more rapidly than ever before, posing challenges, especially for independent hotels to sustain and grow in a highly competitive market.

  • Many of the traditional hotel distribution channels have lost their effectiveness, while new options are flooding the market every month.
  • Due to the restrictions of size and budgets, independent hotels often do not have the liberty to recruit and retain a full – fledged sales and revenue management team. Adding to that, there is no marketing support from franchise driven marketing programs, national sales office, regional sales teams or frequent guest programs to contribute to the hotel’s occupancy.
  • The Property Management systems available to independent hotels often lack the features and functions of those available to franchise properties. Performance benchmarking is another challenge due to the expense and lack of access to market performance reports.
  • If accurate records of the previous years are not maintained, budgeting and occupancy forecasting can be a nightmare. Efficient inventory management is now even more vital, as a slight change in average daily room rates and average occupancy rates can make the difference between profit and loss.
  • Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing (SMM) , Blogs, and optimization strategies for mobiles are not just buzzwords any longer – they’ve grown to be the marketing lifelines which have become more of a necessity.

What we do

For us, each client is unique. We believe independent hotels are unique and unique properties demand unique business solutions. With the seamless combination of many moving parts and details necessary to help your hotel move forward correctly every day, it helps greatly when you have an additional set of expert eyes guiding and reviewing your revenue management & sales efforts.

We believe there’s no one-size-fits-all solution, which is why we don’t offer any cookie-cutter strategies and programs.

Bespoke business plans for independent hotels & boutique resorts

Divine Hospitality Consulting’s comprehensive range of sales and digital marketing, revenue maximization management services, will help you to: 

  • Define the right pricing for your rooms,
  • Reach the right customer for your hotel
  • Develop new opportunities to generate commission-free direct bookings,
  • Improve your hotel’s occupancy,
  • Increase your hotel’s direct revenue and reduce dependency on OTAs and intermediaries,
  • Find innovative routes to increase market penetration,
  • Deliver service excellence and ultimately improve your profitability.

What we do

For us, each client is unique. We believe independent hotels are unique and unique properties demand unique business solutions. With the seamless combination of many moving parts and details necessary to help your hotel move forward correctly every day, it helps greatly when you have an additional set of expert eyes guiding and reviewing your revenue management & sales efforts.

We believe there’s no one-size-fits-all solution, which is why we don’t offer any cookie-cutter strategies and programs.

Bespoke business plans for independent hotels & boutique resorts

Divine Hospitality Consulting’s comprehensive range of sales and digital marketing, revenue maximization management services, will help you to: 

  • Define the right pricing for your rooms,
  • Reach the right customer for your hotel
  • Develop new opportunities to generate commission-free direct bookings,
  • Improve your hotel’s occupancy,
  • Increase your hotel’s direct revenue and reduce dependency on OTAs and intermediaries,
  • Find innovative routes to increase market penetration,
  • Deliver service excellence and ultimately improve your profitability.

How we work

We love solving problems—taking things apart, seeing how they work and putting them back together, better than before.

  • We work hand –in –hand with you at every stage to get to the heart of your problem.
  • We ask you the right questions to uncover insights that lead to better decisions.
  • We use the best technologies and build operational processes to design solutions that work for your business.
  • We are personable, flexible and professional. We love doing business with small to medium sized independent hotels and boutique resorts.


By getting to know you, understanding your goals and most common pain-points, your revenue goals and long-term growth plans, we will find the best way to work with your hotel.

We will then develop a detailed, precise plan devised specifically for your hotel that works best for you. There are a number of integral elements which constitute the following process:

How we work

We love solving problems—taking things apart, seeing how they work and putting them back together, better than before.

  • We work hand –in –hand with you at every stage to get to the heart of your problem.
  • We ask you the right questions to uncover insights that lead to better decisions.
  • We use the best technologies and build operational processes to design solutions that work for your business.
  • We are personable, flexible and professional. We love doing business with small to medium sized independent hotels and boutique resorts.


By getting to know you, understanding your goals and most common pain-points, your revenue goals and long-term growth plans, we will find the best way to work with your hotel.

We will then develop a detailed, precise plan devised specifically for your hotel that works best for you. There are a number of integral elements which constitute the following process:

1. Assessment & Gap Analysis:

Every business is different, so getting to know yours is the first step. We understand how your company works, your vision for your property and your aims, objectives and what your goals are for improvement.

Divine Hospitality works with your team to review aspects of product and service offering, undertake a comprehensive review of your key drivers and assess your existing marketing activities identify new markets and customer opportunities.

2. Conduct Detailed SWOT Analysis:

Following a property visit, we will prepare a detailed report covering all the great things you do and also explore opportunities, identify areas for improvement – where your property is not quite reaching its potential.

Our market research and analysis includes an in-depth look at you and your competitors, your strengths and weaknesses, in all areas of hotel management and marketing, including:

  • Hotel’s room inventory management
  • Hotel’s room and F&B pricing
  • Key feeder markets
  • Hotel’s distribution channels
  • Hotel’s digital marketing strategies


We will also assess your sales and marketing process to ensure that you are targeting the right customers with the right  products at the right prices thus ensuring maximum customer acquisition.

3. Competitor Benchmarking

  1. Do you really know who is your competition?
  2. How Is your product and service level compared to your competition hotels?
  3. How do the clients compare your hotel to the other hotels?


When you want to be “best-in-breed”, you have to know how you rate compared with your peers, review the marketing effectiveness of competitors and where you need to improve relative to them.

Online, potential customers often directly compare what a competing hotel has to offer. By Benchmarking, we gather insights not only on their selling rates but also on the value they offer. We put ourselves “in the customers’ shoes” and give you the insight on where you need to improve or try new approaches whether they’re related to pricing, revenue management, direct sales, or brand communication.

It’s also an essential part of developing a digital marketing strategy to grow your reach where you need to look beyond a site at all aspects of online communications effectiveness. review more regularly to see how competitors’ marketing changes.

4. Guest experience enhancement

It is crucial for hotels that they identify and convey value differences – due to rate parity and transparency in the pricing – thanks to the internet which has levelled the playing field for everyone.

Knowing what is being said online about your business, and where it is being said is crucial to your hotel’s success. Today, Hotel booking decisions are influenced more by peer experience when making buying decisions than the traditional advertisements.

Today your hotel’s online reputation is shaped by your customers, not by you, as more and more guests are expressing their views and sharing their hotel experiences on multiple online channels – TripAdvisor, social media channels such as Facebook, Twitter, and Youtube – online reputation management is now, one of the most important aspects of maintaining your hotel’s positive image.

We will review the customer journey. Often it’s the ‘little’ things that can make a big difference to your guest experience. We will assess whether you are set up to exceed guest expectations and suggest changes where necessary.

5. A Winning Marketing Strategy for your hotel

We will then design a detailed marketing strategy that meet your hotel’s objectives. Our sales and marketing strategies for hotels are designed to help you improve your market penetration and competitive positioning, increase direct revenues, deliver service excellence and increase your profitability.

6. Formulate the Business Turnaround Plan for Success

After we complete the marketing research and analysis, We will provide you with a business turnaround plan, a detailed road map and budget for your hotel, which you and your sales and marketing team can follow.

Your detailed action plan for success will cover each area of the business and will be presented to all relevant stakeholders with timelines to deliver the results you expect and keeping you informed, enabling you to better-direct your marketing spend.

7. Execution and Measurement

We know that at the end of the day, it’s about results, not just ideas, which is why we get to work immediately, implement our strategies, track progress and analyze the results to give every client a closer look at their return on investment.

1. Assessment & Gap Analysis:

Every business is different, so getting to know yours is the first step. We understand how your company works, your vision for your property and your aims, objectives and what your goals are for improvement.

Divine Hospitality works with your team to review aspects of product and service offering, undertake a comprehensive review of your key drivers and assess your existing marketing activities identify new markets and customer opportunities.

2. Conduct Detailed SWOT Analysis:

Following a property visit, we will prepare a detailed report covering all the great things you do and also explore opportunities, identify areas for improvement – where your property is not quite reaching its potential.

Our market research and analysis includes an in-depth look at you and your competitors, your strengths and weaknesses, in all areas of hotel management and marketing, including:

  • Hotel’s room inventory management
  • Hotel’s room and F&B pricing
  • Key feeder markets
  • Hotel’s distribution channels
  • Hotel’s digital marketing strategies


We will also assess your sales and marketing process to ensure that you are targeting the right customers with the right  products at the right prices thus ensuring maximum customer acquisition.

3. Competitor Benchmarking

  1. Do you really know who is your competition?
  2. How Is your product and service level compared to your competition hotels?
  3. How do the clients compare your hotel to the other hotels?


When you want to be “best-in-breed”, you have to know how you rate compared with your peers, review the marketing effectiveness of competitors and where you need to improve relative to them.

Online, potential customers often directly compare what a competing hotel has to offer. By Benchmarking, we gather insights not only on their selling rates but also on the value they offer. We put ourselves “in the customers’ shoes” and give you the insight on where you need to improve or try new approaches whether they’re related to pricing, revenue management, direct sales, or brand communication.

It’s also an essential part of developing a digital marketing strategy to grow your reach where you need to look beyond a site at all aspects of online communications effectiveness. review more regularly to see how competitors’ marketing changes.

4. Guest experience enhancement

It is crucial for hotels that they identify and convey value differences – due to rate parity and transparency in the pricing – thanks to the internet which has levelled the playing field for everyone.

Knowing what is being said online about your business, and where it is being said is crucial to your hotel’s success. Today, Hotel booking decisions are influenced more by peer experience when making buying decisions than the traditional advertisements.

Today your hotel’s online reputation is shaped by your customers, not by you, as more and more guests are expressing their views and sharing their hotel experiences on multiple online channels – TripAdvisor, social media channels such as Facebook, Twitter, and Youtube – online reputation management is now, one of the most important aspects of maintaining your hotel’s positive image.

We will review the customer journey. Often it’s the ‘little’ things that can make a big difference to your guest experience. We will assess whether you are set up to exceed guest expectations and suggest changes where necessary.

5. A Winning Marketing Strategy for your hotel

We will then design a detailed marketing strategy that meet your hotel’s objectives. Our sales and marketing strategies for hotels are designed to help you improve your market penetration and competitive positioning, increase direct revenues, deliver service excellence and increase your profitability.

6. Formulate the Business Turnaround Plan for Success

After we complete the marketing research and analysis, We will provide you with a business turnaround plan, a detailed road map and budget for your hotel, which you and your sales and marketing team can follow.

Your detailed action plan for success will cover each area of the business and will be presented to all relevant stakeholders with timelines to deliver the results you expect and keeping you informed, enabling you to better-direct your marketing spend.

7. Execution and Measurement

We know that at the end of the day, it’s about results, not just ideas, which is why we get to work immediately, implement our strategies, track progress and analyze the results to give every client a closer look at their return on investment.

Why choose us?

  • We understand the unique nature of independent hotels as well as the challenges faced by them. Our cost effective, customized and practical solutions fit within the client budgets because we understand the budget constraints of smaller hotels. We’ve learned from each success and apply our passion to help customers win and grow in their markets.
  • We work as an extension of your hotel’s team (not like an outsider), and provide strategic guidance to develop, and implement sales improvement and revenue maximization strategies for each market segment of your hotel, which result in immediate improvement in your business.
  • We never use a cookie-cutter approach to digital marketing and revenue management. Instead, we study your property, your market, your location, and understand your goals, conduct a detailed SWOT analysis and then come up with a customized marketing plan to maximize your revenues, and more importantly, maximize profits.
  • With our pro-active digital marketing combined with our forward thinking revenue enhancement strategies, we help you to increase your direct revenue, improve ADR and REVPAR, increase average lengths of stay, and enhance your hotel’s competitive positioning.
  • Our major focus is not just on increasing room revenues but also on improving your hotel’s direct distribution channel and the total guest value of every guest segment.


We don’t stop until we know the solutions are implemented and working. Going forward, as your hospitality management consultants, we work with you closely, to ensure the action plan is implemented and reviewed on a regular basis.

With Divine Hospitality Consulting, you have a partner committed to your success. Your success is our mission, and we’re here to see it through. 

Why choose us?

  • We understand the unique nature of independent hotels as well as the challenges faced by them. Our cost effective, customized and practical solutions fit within the client budgets because we understand the budget constraints of smaller hotels. We’ve learned from each success and apply our passion to help customers win and grow in their markets.
  • We work as an extension of your hotel’s team (not like an outsider), and provide strategic guidance to develop, and implement sales improvement and revenue maximization strategies for each market segment of your hotel, which result in immediate improvement in your business.
  • We never use a cookie-cutter approach to digital marketing and revenue management. Instead, we study your property, your market, your location, and understand your goals, conduct a detailed SWOT analysis and then come up with a customized marketing plan to maximize your revenues, and more importantly, maximize profits.
  • With our pro-active digital marketing combined with our forward thinking revenue enhancement strategies, we help you to increase your direct revenue, improve ADR and REVPAR, increase average lengths of stay, and enhance your hotel’s competitive positioning.
  • Our major focus is not just on increasing room revenues but also on improving your hotel’s direct distribution channel and the total guest value of every guest segment.


We don’t stop until we know the solutions are implemented and working. Going forward, as your hospitality management consultants, we work with you closely, to ensure the action plan is implemented and reviewed on a regular basis.

With Divine Hospitality Consulting, you have a partner committed to your success. Your success is our mission, and we’re here to see it through. 

Ready to begin the transformation of your hotel business?

Your hotel is a valuable asset. We can help you turnaround your hotel into a profitable business

Do you to want get your business back on track, and grow faster?

We can help! Get in touch with us today to schedule a
no – obligation initial meeting to know more about our hotel turnaround consulting services.

Ready to begin the transformation of your hotel business?

Your hotel is a valuable asset. We can help you turnaround your hotel into a profitable business

Do you to want get your business back on track, and grow faster?

We can help! Get in touch with us today to schedule a
no – obligation initial meeting to know more about our hotel turnaround consulting services.