High–Impact Hotel Turnaround Consultants,
who deliver
real
results!
Your success is our mission, and we’re here to see it through.
High–Impact Hotel Turnaround Consultants,
who deliver
real
results!
Your success is our mission, and we’re here to see it through.
Why we do what we do...
For many, the term hotel consultant still conjures up an image of a self-proclaimed expert who can make great presentations, generate recommendations and leave you to do the hard work of implementation.
In our view, it’s time to redefine the term consultant, and it’s time to move from traditional consulting to a more accountable, performance-oriented, execution role.
We believe in leading by example. This is why we started Divine Hotel Consultants.
Divine Hotel Consultants is a young and committed hotel management consulting firm based in Pune and Goa.
We understand the unique nature of independent hotels as well as the challenges faced by them. We also know how to solve them!
Our team of hospitality management consultants provides results-focused & performance-driven, business turnaround consulting services to solve specific business challenges faced by small and medium sized properties.
We bring with us more than two decades of solid experience in the hospitality industry, spanning boutique hotels to five-star luxury resorts .
We don’t just advise you on what needs to be done, but help you get it done, as well as provide training on what needs to be done.
Why we do what we do...
For many, the term hotel consultant still conjures up an image of a self-proclaimed expert who can make great presentations, generate recommendations and leave you to do the hard work of implementation.
In our view, it’s time to redefine the term consultant, and it’s time to move from traditional consulting to a more accountable, performance-oriented, execution role.
We believe in leading by example. This is why we started Divine Hotel Consultants.
Divine Hotel Consultants is a young and committed hotel management consulting firm based in Pune and Goa.
We understand the unique nature of independent hotels as well as the challenges faced by them. We also know how to solve them!
Our team of hospitality management consultants provides results-focused & performance-driven, business turnaround consulting services to solve specific business challenges faced by small and medium sized properties.
We bring with us, more than two decades of solid experience in the hospitality industry, spanning boutique hotels to five-star luxury resorts.
We don’t just advise you on what needs to be done, but help you get it done, as well as provide training on what needs to be done.
We understand your problems.
Managing a hotel is not an easy job. The hospitality industry is hyper-competitive and starting a hotel requires high capital investment. There’s a lot at stake for the hotel owner.
Add to it the unforeseen challenges like the pandemic or the ups and downs in the economy; makes it even more challenging especially for small and medium sized independent hotels and resorts.
In such situations and a highly competitive market, maintaining healthy revenues and market share is one of the biggest challenges for independent hoteliers.
Are you facing these challenges in your business?
The hotel business landscape is rapidly changing more than ever before, posing challenges, especially for independent hotels to sustain and earn profits.
• Increased competition from larger hotel chains and vacation rental properties.
• Limited marketing and advertising budgets.
• Challenges in building brand recognition, and differentiating their properties due to limited resources.
• High commissions charged by OTAs
• Challenges in generating sufficient revenue to cover high operating costs.
• Limited access to industry insights and data.
• Challenges in predicting and managing occupancy rates, forecasting revenue and managing cash flow.
• Limited resources for technology and innovation.
• Challenges in providing the same level of guest service as larger chains.
• Limited resources for managing the property
• Difficulty in managing reputation and online reviews.
• Limited negotiating power with suppliers
• Challenges in attracting and retaining skilled staff.
• Difficulty in obtaining financing from traditional lending institutions.
We saw the problems faced by independent hotel owners and we decided to step in.
What’s important to you is important to us.
For us, each client is unique. We believe independent hotels are unique and unique properties demand unique business solutions.
With the seamless combination of many moving parts and details necessary to help your hotel move forward correctly every day, it helps greatly when you have an additional set of expert eyes guiding and reviewing your operations, revenue management & sales efforts.
Our mission is to help you run your business successfully and we are here to see it through.
Divine Hotel Consultants will help you to:
- Define the right pricing for your rooms,
- Reach the right customer for your hotel
- Develop new opportunities to generate commission-free direct bookings,
- Improve your hotel’s occupancy,
- Increase your hotel’s direct revenue and reduce dependency on OTAs,
- Find innovative routes to increase market penetration,
- Deliver service excellence and ultimately improve your profitability.
We understand your problems.
Managing a hotel is not an easy job. The hospitality industry is hyper-competitive and starting a hotel requires high capital investment. There’s a lot at stake for the hotel owner.
Add to it the unforeseen challenges like the pandemic or the ups and downs in the economy; makes it even more challenging especially for small and medium sized independent hotels and resorts.
In such situations and a highly competitive market, maintaining healthy revenues and market share is one of the biggest challenges for independent hoteliers.
Are you facing these challenges in your business?
The hotel business landscape is rapidly changing more than ever before, posing challenges, especially for independent hotels to sustain and earn profits.
• Increased competition from larger hotel chains and vacation rental properties.
• Limited marketing and advertising budgets.
• Challenges in building brand recognition, and differentiating their properties due to limited resources.
• High commissions charged by OTAs
• Challenges in generating sufficient revenue to cover high operating costs.
• Limited access to industry insights and data.
• Challenges in predicting and managing occupancy rates, forecasting revenue and managing cash flow.
• Limited resources for technology and innovation.
• Challenges in providing the same level of guest service as larger chains.
• Limited resources for managing the property
• Difficulty in managing reputation and online reviews.
• Limited negotiating power with suppliers
• Challenges in attracting and retaining skilled staff.
• Difficulty in obtaining financing from traditional lending institutions.
We saw the problems faced by independent hotel owners and we decided to step in.
What’s important to you is important to us.
For us, each client is unique. We believe independent hotels are unique and unique properties demand unique business solutions.
With the seamless combination of many moving parts and details necessary to help your hotel move forward correctly every day, it helps greatly when you have an additional set of expert eyes guiding and reviewing your revenue management & sales efforts.
Our mission is to help you run your business successfully and we are here to see it through.
Divine Hotel Consultants will help you to:
• Define the right pricing for your rooms,
• Reach the right customer for your hotel
• Develop new opportunities to generate commission-free direct bookings,
• Improve your hotel’s occupancy,
• Increase your hotel’s direct revenue and reduce dependency on OTAs,
• Find innovative routes to increase market penetration,
• Deliver service excellence and ultimately improve your profitability.
How we work
Every hotel is unique and there’s no one-size-fits-all solution, which is why we don’t offer any cookie-cutter strategies and programs.
We love solving problems—taking things apart, seeing how they work and putting them back together, better than before.
- We work hand –in –hand with you at every stage to get to the heart of your problem.
- We ask you the right questions to uncover insights that lead to better decisions.
- We use the best technologies and build operational processes to design solutions that work for your business.
- We are personable, flexible and professional. We love doing business with small to medium sized independent hotels and boutique resorts.
By getting to know you, understanding your goals and most common pain-points, your revenue goals and long-term growth plans, we will find the best way to work with your hotel.
We will then develop a detailed, precise plan devised specifically for your hotel that works best for you.
How we work
Every hotel is unique and there’s no one-size-fits-all solution, which is why we don’t offer any cookie-cutter strategies and programs.
We love solving problems—taking things apart, seeing how they work and putting them back together, better than before.
• We work hand–in–hand with you at every stage to get to the heart of your problem.
• We ask you the right questions to uncover insights that lead to better decisions.
• We use the best technologies and build operational processes to design solutions that work for your business.
• We are personable, flexible and professional. We love doing business with small to medium sized independent hotels and boutique resorts.
By getting to know you, understanding your goals and most common pain-points, your revenue goals and long-term growth plans, we will find the best way to work with your hotel.
We will then develop a detailed, precise plan devised specifically for your hotel that works best for you.
6 Reasons why you should choose us
1. We understand the the challenges faced by independent hotels. We also know how to solve them for you.
Our cost effective and practical solutions fit within our clients’ budgets because we understand the budget constraints of smaller hotels.
2. We work as an extension of your hotel’s team (not like an outsider), and provide strategic guidance to develop, and implement sales improvement and revenue maximization strategies for each market segment of your hotel, which result in immediate improvement in your business.
3. Your hotel is unique, so we never use a cookie-cutter approach. Instead, we study your property, your market, your location, and understand your goals, conduct a detailed SWOT analysis and then come up with a customized marketing plan to maximize your revenues, and more importantly, maximize profits.
4. With our digital marketing expertise combined with our pro-active revenue enhancement strategies, we help you to increase your direct revenue, improve ADR and REVPAR, increase average lengths of stay, and enhance your hotel’s competitive positioning.
5. Our major focus is not just on increasing room revenues but also on improving your hotel’s profitability and the total guest value of every guest segment.
6. We don’t stop until we know the solutions are implemented and working. Going forward, as your hotel consultants, we work with you closely, to ensure the action plan is implemented and reviewed on a regular basis.
With Divine Hotel Consultants, you have a trusted advisor and partner committed to your success. Your success is our mission, and we’re here to see it through.
6 Reasons why you should choose us
1. We understand the the challenges faced by independent hotels. We also know how to solve them for you.
Our cost effective and practical solutions fit within our client’s budgets because we also understand the budget constraints of smaller hotels.
2. We work as an extension of your hotel’s team (not like an outsider), and provide strategic guidance to develop, and execute the required improvement measures, which result in immediate improvement in your business.
3. Your hotel is unique, so we never use a cookie-cutter approach.
Instead, we study your property, your market, your location, and understand your goals, conduct a detailed SWOT analysis and then come up with a customized marketing plan to maximize your revenues, and more importantly, maximize profits.
4. With our digital marketing expertise, combined with our pro-active revenue enhancement strategies, we will help you to increase your direct revenue, improve ADR and REVPAR, increase average lengths of stay, and enhance your hotel’s competitive positioning.
5. Our major focus is not just on increasing room revenues but also on improving your hotel’s profitability and the total guest value of every guest segment.
6. We don’t stop until we know the solutions are implemented and working.
Going forward, as your hospitality management consultants, we work with you closely, to ensure the action plan is implemented and reviewed on a regular basis.
With Divine Hotel Consultants, you have a trusted advisor and partner committed to your success. Your success is our mission, and we’re here to see it through.
Ready to transform your hotel business and grow faster?
Your hotel is a valuable asset. Let's make your property a cah flow generating, profitable business!
We can help you turnaround your hotel into a profitable business.
Get in touch with us today to schedule a no – obligation initial meeting and learn how we can help you achieve success and turnaround your hotel into a profitable business.
Ready to transform your hotel business and grow faster?
Your hotel is a valuable asset. Let's make your property a cah flow generating, profitable business!
We can help you turnaround your hotel into a profitable business.
Get in touch with us today to schedule a no – obligation initial meeting and learn how we can help you achieve success and turnaround your hotel into a profitable business.
Why we do what we do...
What’s important to you is important to us.
Managing a hotel is not an easy job. The hospitality industry is hyper-competitive and starting a hotel requires high capital investment. There’s a lot at stake for the hotel owner.
Add to it the unforeseen challenges like the pandemic or the ups and downs in the economy; makes it even more challenging especially for small and medium sized independent hotels and resorts.
In such situations and a highly competitive market, maintaining healthy revenues and market share is one of the biggest challenges for independent hoteliers.
The hotel industry market landscape is rapidly changing more than ever before, posing challenges, especially for independent hotels to sustain and earn profits.
- Many of the traditional hotel distribution channels have lost their effectiveness, while new options are flooding the market every month.
- Due to the restrictions of size and budgets, independent hotels often do not have the liberty to recruit and retain a full – fledged sales and revenue management team.
- Adding to that, there is no marketing support like franchise driven marketing programs, national sales office, regional sales teams or frequent guest programs to contribute to the hotel’s occupancy.
- The Property Management systems available to independent hotels often lack the features and functions of those available to franchise properties. Performance benchmarking is another challenge due to the expense and lack of access to market performance reports.
- If accurate records of the previous years are not maintained, budgeting and occupancy forecasting can be a nightmare. Efficient inventory management is now even more vital, as a slight change in average daily room rates and average occupancy rates can make the difference between profit and loss.
- Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Marketing (SMM) , Blogs, and optimization strategies for mobiles are not just buzzwords any longer – they’ve grown to be the marketing lifelines which have become more of a necessity.
We saw the problems faced by independent hotel owners and we decided to step in.
For us, each client is unique. We believe independent hotels are unique and unique properties demand unique business solutions.
With the seamless combination of many moving parts and details necessary to help your hotel move forward correctly every day, it helps greatly when you have an additional set of expert eyes guiding and reviewing your revenue management & sales efforts.
Our mission is to help you run your business successfully and we are here to see it through.
Divine Hotel Consultants will help you to:
- Define the right pricing for your rooms,
- Reach the right customer for your hotel
- Develop new opportunities to generate commission-free direct bookings,
- Improve your hotel’s occupancy,
- Increase your hotel’s direct revenue and reduce dependency on OTAs and intermediaries,
- Find innovative routes to increase market penetration,
- Deliver service excellence and ultimately improve your profitability.
1. Assessment & Gap Analysis:
Every business is different, so getting to know yours is the first step. We understand how your company works, your vision for your property and your aims, objectives and what your goals are for improvement.
Divine Hospitality works with your team to review aspects of product and service offering, undertake a comprehensive review of your key drivers and assess your existing marketing activities identify new markets and customer opportunities.
2. Conduct Detailed SWOT Analysis:
Following a property visit, we will prepare a detailed report covering all the great things you do and also explore opportunities, identify areas for improvement – where your property is not quite reaching its potential.
Our market research and analysis includes an in-depth look at you and your competitors, your strengths and weaknesses, in all areas of hotel management and marketing, including:
- Hotel’s room inventory management
- Hotel’s room and F&B pricing
- Key feeder markets
- Hotel’s distribution channels
- Hotel’s digital marketing strategies
We will also assess your sales and marketing process to ensure that you are targeting the right customers with the right products at the right prices thus ensuring maximum customer acquisition.
3. Competitor Benchmarking
- Do you really know who is your competition?
- How Is your product and service level compared to your competition hotels?
- How do the clients compare your hotel to the other hotels?
When you want to be “best-in-breed”, you have to know how you rate compared with your peers, review the marketing effectiveness of competitors and where you need to improve relative to them.
Online, potential customers often directly compare what a competing hotel has to offer. By Benchmarking, we gather insights not only on their selling rates but also on the value they offer. We put ourselves “in the customers’ shoes” and give you the insight on where you need to improve or try new approaches whether they’re related to pricing, revenue management, direct sales, or brand communication.
It’s also an essential part of developing a digital marketing strategy to grow your reach where you need to look beyond a site at all aspects of online communications effectiveness. review more regularly to see how competitors’ marketing changes.
4. Guest experience enhancement
It is crucial for hotels that they identify and convey value differences – due to rate parity and transparency in the pricing – thanks to the internet which has levelled the playing field for everyone.
Knowing what is being said online about your business, and where it is being said is crucial too your hotel’s success. Tday, Hotel booking decisions are influenced more by peer experience when making buying decisions than the traditional advertisements.
Today your hotel’s online reputation is shaped by your customers, not by you, as more and more guests are expressing their views and sharing their hotel experiences on multiple online channels – TripAdvisor, social media channels such as Facebook, Twitter, and Youtube – online reputation management is now, one of the most important aspects of maintaining your hotel’s positive image.
We will review the customer journey. Often it’s the ‘little’ things that can make a big difference to your guest experience. We will assess whether you are set up to exceed guest expectations and suggest changes where necessary.
5. A Winning Marketing Strategy for your hotel
We will then design a detailed marketing strategy that meet your hotel’s objectives. Our sales and marketing strategies for hotels are designed to help you improve your market penetration and competitive positioning, increase direct revenues, deliver service excellence and increase your profitability.
6. Formulate the Business Turnaround Plan for Success
After we complete the marketing research and analysis, We will provide you with a business turnaround plan, a detailed road map and budget for your hotel, which you and your sales and marketing team can follow.
Your detailed action plan for success will cover each area of the business and will be presented to all relevant stakeholders with timelines to deliver the results you expect and keeping you informed, enabling you to better-direct your marketing spend.
7. Execution and Measurement
We know that at the end of the day, it’s about results, not just ideas, which is why we get to work immediately, implement our strategies, track progress and analyze the results to give every client a closer look at their return on investment.