Front Office Operations
The first point of contact for majority of hotel guest is the front desk, it is truly to the heart of hotel. eZee hotel software offer a phenomenal front desk experience and allows your front desk agent to leave a deep impact on your guest.
Acknowledging that every guest visiting your property has different needs and preferences, you can easily allocate room according to the standard preferences. Using eZee software, you can either automate the allocation process or do it manually based on guest preference.
At the time of guest arrival, a hotel is required to create a registration card containing all important guest information. You can either create it manually or our software can create all of the registrations cards for that day's arrivals and you can be ready with it for your guest to sign.
Furthermore, we understand that the details required for a registration card differ from region to region and thus we are open to customizing it as per your needs.
Being the most fundamental and basic operation, eZee web PMS competently manages the process of Check-in for all bookings, including reservations, walk-ins, auto check-in and group check-in. It also takes care of miscellaneous activities like configuring charges, posting early check-in charges, generating an electronic key card, guest notification via SMS/email, printing registration cards/receipts/vouchers/invoices as per guest request and more. Additionally, for transit travellers or guest requiring a room just for few hours, the Day-use check-in feature allows you to allot a room to the guest who will check-out on the same day.
Moreover, our ‘Mobile Guest Portal' will provide a provision for self-registration through the check-in feature. As a result, your guest can fill up registration form pre-arrival expediting the physical check-in process and enhancing guest service.
As this will be the last point of one-on-one contact with your guest, the check-out process requires the undivided attention of your staff and will leave a lasting impact on your guest. Covering all the characteristics like late check-out charges, billing, accepting payments in multiple currencies, folio transfers and more; the check-out process with eZee PMS is a piece of cake for booking types including single check-out, group check-out, express check-outs, & auto check-out.
Additionally, through our integrated feedback management service you can send automated email requesting for a feedback post check-out.
Room Moves and Stay Amendments
With the help of just a few clicks, your front office staff can operate various important tasks such as guest request, room change and compensations from almost every screen of eZee software. Additionally, post every change the system will automatically update inventory across the channels and your hotel website assuring you don't miss any possible opportunity.
Errors are part of any business operations, but there can always be adjustments and corrections to keep the guests happy. During instances such as cancelling a booking by mistake; reinstating it to the previous status, folio and charge transfers will take just a few minutes.
In case a guest wishes to use a few of your hotel facilities such as the hotel club or restaurant without booking a hotel room, you can use the Point-Of-Sale (POS) feature and generate an incident invoice for the non staying guest.
Supplement Hotel Services
Apart from the obvious hotel operations, we offer numerous supplementary services such as Expense Management that organize hotel's expenses with a provision of printing expense vouchers. Task Management aids to organize various tasks distributed between different departments and Guest Message that records and delivers important messages delivered by the guests.
Swift and Simple Night Audit
Night Audit, being the most critical operation in a hotel’s business cycle, summarizes your daily activities covering every aspect of your hotel’s operations. eZee's online hotel PMS uses a wizard process for night audits which allows you to go through the procedure one step at a time and automatically putting together a summary of the day’s activities for verification. Night Audit can be either automated or manual as per your need.
Being in the hotel business, you can't deny the impact of housekeeping on creating a lasting impression on your guests. Providing your housekeeping staff a helping hand, our hotel PMS offers a simple and easy to use Housekeeping module inclusive of the status of each room, setting up of auto posting remarks for Housekeeping department on a daily basis, maids management, maintaining work orders and more. Additionally, this module keeps the front-desk staff updated with the ongoing of the housekeeping department and room status.